In the world of experiences, there are four realms or types of experiences. This Un-Workshop explores how these realms can enhance your design or even rethink your business on engaging customers differently. miniworkshop-04Download
Have you ever started designing and found that you had drifted so far off the original concept and can't get back? Maybe you have so many ideas you can't determine which ones should be used and which ones to put up on the shelf. Don't worry, you're not alone. Many designers and planners have these …
Memories are a key part of experiences. How we remember is not as important as what we remember. When designing experiences there are three key factors that govern our recall process; where we were when the experience happened, what we were doing at the time of the experience , how it made us feel. It …
Yes, I know, it's been awhile since I posted. To my defense I have been very busy developing, testing and even launching a new exploration tool for experience design called the ERY Method. It's helping non-designers like business owners to understand the basics of Experience Design and the power of place-making. I have hosted over …
After 30 years of conference going, presentations and so-called 'Hands-on seminars', I have had enough. I am tired of so called workshops being hour long commercials that provide little tools or insights that i can actually use in my business. So, I took action and redesigned what a workshop should be. What I created was …
For a business owner seeking to shift their business from a service based model into that of an experience based model can be very difficult and expensive. Most see this change as been daunting and confusing. The only course of action is to hire someone or some organization to help them create their business as …
Designing experiences should include a target of happiness for the customer.
Had a wonderful and thought-provoking time at this year's thinkAbout in Cleveland. Sadly, it's the last event after 20 years. I am proud to say I have attended 10 of the 20 gatherings. It all ended at the place it began, Cleveland, Ohio. The event was themed around time and the #ExperienceEconomy evolution and hosted …
thINKing Canvas 