Tag Archives: customers

Attracting Customers Is Not Enough

A minor shift in customer journey maps creates major refocus of business actions. Continue reading

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Learning From Alice

Understanding the flow in the Experience Economy from Joe Pine, Alice in Wonderland and my white-paper; “Creating Experiential Places: A Case For Place Personae”. Continue reading

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Creating Experiential Places

Completed on July 3rd, 2016,  went public July 4th, 2016. Yes!

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Business Alignment

No matter if you’re a small business, large corporation or non-profit, there are connections in our purpose, communication and the places we connect in. I have written before on the importance of alignment and I am going to do again, … Continue reading

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Sketchnoting Food Tours

A culinary tour of Miami that every foodie must experience. Continue reading

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What is the Experience

“We have a great customer experience.” Okay, I know we all have heard this response¬†from a lot of companies expressing what makes them different than the competition. Maybe we even caught ourselves say it. The phrase ‘A Great Customer Experience’ … Continue reading

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