Had a wonderful and thought-provoking time at this year's thinkAbout in Cleveland. Sadly, it's the last event after 20 years. I am proud to say I have attended 10 of the 20 gatherings. It all ended at the place it began, Cleveland, Ohio. The event was themed around time and the #ExperienceEconomy evolution and hosted …
thinkAbout 2016 Captured
Two days with B. Joseph Pine II and James H. Gilmore at the annual thinkAbout conference in New Orleans.
Staging A Remote Experience
Okay, so I completed my Experience Economy Certification this past September with James H. Gilmore & B. Joseph Pine II. Extremely intense event and education. And like most events I attend, I created some Visual Translations (my version of sketchnotes) to help keep all the big ideas. My grandmother and my mother always told me …
Welcome to the Experience Economy
When I hear how some people talk about customer experience (CustExp) or user experience (UX) I get a bit frustrated. Why, because most are speaking about good customer service or a good interface design and not really about an experience that provides an economic value worth paying more for the experience. No what they are …
When Is Innovation
What I have learned from observations. Over the years I have graphic-recorded and facilitated many meetings and strategic ideation session where the topic of innovation arises. Recently, possibly due to the popularity of the idea, innovation constantly emerges as an answer to a problem. 'In order for us to achieve (X Y Z) we must innovate, be …
Tattooing the Brain
What visual does this title bring into focus? As practitioners of visual communications, we all are performing this task of tattooing on the brains of the participants, viewers and even ourselves at times. We are, in essences, tattooing information and ideas for clarity, collective vision and retention. We become tattoo artist on the cerebrum once …
Visualizing Thinking
To add clarity to a conversation regarding Linear and Lateral thinking.
Part Two: Peaking Behind the Curtain
In this post, I take a look at the conversation that was scribed which focuses on the topic of lateral thinking, the author Edwards de Bono and building your toolbox for idea creating. Many of these same concepts play out in Graphic facilitator' and Graphic Scribes' worlds. In the thINKing Canvas below, the group explores …
thINKing Canvas 