The Invisible Gift

The “Invisible Gift” is given with every interaction your business has with a customer. Many times we overlook it or don’t even realize we give it, but it happens.

Business of Emotion

What business are you in? What are you selling? A Little History: For the past 15 years, I have been actively involved in the Experience Economy and its principles originally expressed by Joe Pine and Jim Gilmore from their book, 'The Experience Economy.' Over the course of time, I have met some incredible business leaders and fascinating ambassadors of the Experience …

Experience Designer – A Modern Myth

So, who wants to be an Experience Designer? Apparently everyone in the design world. The term "Experience Design" or "Experience Designer" has become today's unicorn of titles. The term conjures up  images of designers dressed in black contemplating great things, and then, designing happiness and wonderful actions, places or things. The world as we know …