Tag Archives: graphic facilitation

Attracting Customers Is Not Enough

A minor shift in customer journey maps creates major refocus of business actions. Continue reading

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Change Through an Idea Prism

There has been a lot of talk online and at various conferences these past years about change with management and culture. Most of these conversations have been around a single change or a single possible outcome. In my idea of … Continue reading

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Misalignment Hassles of Life and Business

Have you ever experienced a car that was out of alignment. The strangest of┬ánoises occur. Excessive wear on the tires, possibly leading to unusual balding patterns. Eventually this misalignment can cause costly repairs and replacement if allowed to go unchecked. … Continue reading

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Highlights from Miami

The “Art of Excellence” in Healthcare was a wonderful experience. Here are some highlights.  

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Alcoholism Rises to 500%

This may soon be the headline we read in the not too far future. When mapping out cause and effect of any new development or change, it maybe helpful to visually map out how that new development or change will … Continue reading

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The Ants and The Apple

This story was shared to me a long time ago so I may have changed it slightly, but I think you will get the idea. One sunny afternoon two ants from different colonies met beneath a grand old apple tree. … Continue reading

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