Over the years I have connected with some wonderful and creative graphic recorders and graphic facilitators. I have seen them work as small as a 8.5x11 and as big as 5ft x 20ft. Each with a unique talent and style. This is what makes this profession so intriguing and wonderful. Yet there is still something …
Seeing IS Believing for Success
Seeing an idea, strategy or concepts is the first step in making them successful. This is important for businesses.
Past-Present-Future of thinkAbout
Had a wonderful and thought-provoking time at this year's thinkAbout in Cleveland. Sadly, it's the last event after 20 years. I am proud to say I have attended 10 of the 20 gatherings. It all ended at the place it began, Cleveland, Ohio. The event was themed around time and the #ExperienceEconomy evolution and hosted …
Experience Economy: Go With the Flow
There’s a lot conversation from the design world about the customer journey. Each design firm has its own version of how customers travel through the place, be it physical or digital. What many have in common is the attracting of customers. In the physical world, they label the outside environment of the place as Attract. …
Experience Economy: Primer
Originally posted on the ABA Bank Marketing site on May 15, 2017 Some may not know what the experience economy is about—or how it emerged. This article provides a primer on the concept of the experience economy. In the early years of our country, agriculture and livestock were the mainstream of commerce. This period was …
Signature Moments
Have you ever wondered if there was something more you could do to extend your brand or message? Well, there is. One opportunity that is usually overlooked is at the point of when your customers are exiting your business. Add a signature moment that adds that little punch to the engagement. As a Visual Translator, …
Guided Change
Guiding change is critical for personal, business and organizational growth. If you do not choose your own path, someone else will choose it for you and there you never win. Read more about guided change.
Seeing the Future of SEL
I had a wonderful opportunity to capture the ideas and conversations of a growing movement in the educational world. SEL (Social Emotional Learning) is an empathetic approach to learning and is seeing a growing following. Here's a look at the thinking of SEL.
thINKing Canvas 