Tag Archives: Innovation

Change Through an Idea Prism

There has been a lot of talk online and at various conferences these past years about change with management and culture. Most of these conversations have been around a single change or a single possible outcome. In my idea of … Continue reading

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Creating Experiential Places

Completed on July 3rd, 2016,  went public July 4th, 2016. Yes!

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Keep the Book “Look” a Secret

James Gilmore’s book “Look” sneak. Order book on Amazon today. Continue reading

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What is the Experience

“We have a great customer experience.” Okay, I know we all have heard this response from a lot of companies expressing what makes them different than the competition. Maybe we even caught ourselves say it. The phrase ‘A Great Customer Experience’ … Continue reading

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The Edge of Change

Mapping change through visual thinking. Continue reading

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Not All Customer Experiences Are True Experiences

As the old adage goes, “All ponies are horses, but not all horses are ponies.” This is the same for ‘Customer Experiences.’ Not all customer experiences are truly an experience that creates economic value. Making the distinction between an Experience … Continue reading

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