In The Clouds
Tag Archives: Innovation
There has been a lot of talk online and at various conferences these past years about change with management and culture. Most of these conversations have been around a single change or a single possible outcome. In my idea of … Continue reading
Completed on July 3rd, 2016, went public July 4th, 2016. Yes!
James Gilmore’s book “Look” sneak. Order book on Amazon today. Continue reading
“We have a great customer experience.” Okay, I know we all have heard this response from a lot of companies expressing what makes them different than the competition. Maybe we even caught ourselves say it. The phrase ‘A Great Customer Experience’ … Continue reading
As the old adage goes, “All ponies are horses, but not all horses are ponies.” This is the same for ‘Customer Experiences.’ Not all customer experiences are truly an experience that creates economic value. Making the distinction between an Experience … Continue reading