Over the years I have connected with some wonderful and creative graphic recorders and graphic facilitators. I have seen them work as small as a 8.5x11 and as big as 5ft x 20ft. Each with a unique talent and style. This is what makes this profession so intriguing and wonderful. Yet there is still something …
Learning From Alice
Understanding the flow in the Experience Economy from Joe Pine, Alice in Wonderland and my white-paper; "Creating Experiential Places: A Case For Place Personae".
Highlights from Miami
The "Art of Excellence" in Healthcare was a wonderful experience. Here are some highlights.
Pigtails and Rabbit Ears
Redefining how to measure a customer experience through visual thinking and graphic facilitation.
What is the Experience
"We have a great customer experience." Okay, I know we all have heard this response from a lot of companies expressing what makes them different than the competition. Maybe we even caught ourselves say it. The phrase 'A Great Customer Experience' has become the hot buzzword response statement of the year. Yet, each time I hear this …
ATD – STL Chapter Annual Meeting 2014
The St. Louis Chapter of the ATD (Association of Talent Development) annual conference.
#InnovateSTL Discussion
Today, St. Louis was graced by four powerful innovation leaders. What's next for those wanting to be innovative in their companies? First visualize your purpose and then plan your action.
You Are Here
I love the malls. My biggest enjoyment in these massive places is people watching. You can learn so much about how we humans interact and react. Also, there is great inspiration in these shopping meccas. One inspiration I use came from a sign that almost all shoppers have see, read and referred. It's a sign predominately …
thINKing Canvas 