Tag Archives: sketchnotes

Learning From Alice

Understanding the flow in the Experience Economy from Joe Pine, Alice in Wonderland and my white-paper; “Creating Experiential Places: A Case For Place Personae”. Continue reading

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Highlights from Miami

The “Art of Excellence” in Healthcare was a wonderful experience. Here are some highlights.  

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Pigtails and Rabbit Ears

Redefining how to measure a customer experience through visual thinking and graphic facilitation. Continue reading

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What is the Experience

“We have a great customer experience.” Okay, I know we all have heard this response from a lot of companies expressing what makes them different than the competition. Maybe we even caught ourselves say it. The phrase ‘A Great Customer Experience’ … Continue reading

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ATD – STL Chapter Annual Meeting 2014

The St. Louis Chapter of the ATD (Association of Talent Development) annual conference. Continue reading

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Midwest Businesses and GraphicRecording

In the past few months I have seen a dramatic rise in the request in information for graphic recording and visual translations. Is it because of some super clever marketing campaign or some incredibly smart social media gorilla stunt that has gone … Continue reading

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