Tag Archives: strategy

Attracting Customers Is Not Enough

A minor shift in customer journey maps creates major refocus of business actions. Continue reading

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thinkAbout 2016 Captured

Two days with B. Joseph Pine II and James H. Gilmore at the annual thinkAbout conference in New Orleans. Continue reading

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Creating Experiential Places

Completed on July 3rd, 2016,  went public July 4th, 2016. Yes!

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Business Alignment

No matter if you’re a small business, large corporation or non-profit, there are connections in our purpose, communication and the places we connect in. I have written before on the importance of alignment and I am going to do again, … Continue reading

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Misalignment Hassles of Life and Business

Have you ever experienced a car that was out of alignment. The strangest of¬†noises occur. Excessive wear on the tires, possibly leading to unusual balding patterns. Eventually this misalignment can cause costly repairs and replacement if allowed to go unchecked. … Continue reading

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Alcoholism Rises to 500%

This may soon be the headline we read in the not too far future. When mapping out cause and effect of any new development or change, it maybe helpful to visually map out how that new development or change will … Continue reading

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