Have you even had to teach someone about diagrams, say your kids and found it hard to just speak to it? Maybe you should try drawing it out and using some examples. In school one of the most useful diagraming tools is the Venn Diagram. Unfortunately I feel it has gone to the pit of …
How many times have you or your organization created a strategy only to have it diverted for various reasons. Things change over time. Strategies get altered or redirected. Most never return to their original course or ever achieve their goal. Some of the key factors that leads to this outside of the external unforeseen conditions …
I am excited to announce that Visual Thinking with Dr. Draw goes live on September 1st, 2020 on YouTube and here on this site under Visual Thinking. Much of what I have learned, used, and taught, will be shared in a very unique method of video and whiteboard demonstration. Each episode will include a single …
Seeing an idea, strategy or concepts is the first step in making them successful. This is important for businesses.
Designing experiences should include a target of happiness for the customer.
Experiences, Experiences, Experiences! It's what everyone is taking about these days. Customer experiences, patient experiences, employee experiences and even user experiences. They seem to come in all shapes and sizes. The strange thing is, there appear to be so many "Experience Designers" and "Experience Specialist" it's almost as if it's the Wild West of the …
Degression: a stepping or movement downward A disclaimer. I have been a long-time "Starbuckian" and I have a minimum of 2 Grande coffee's a week from my favorite Starbuck cafe. I enjoy the engagement of my local baristas and will continue being a patron of Starbucks in the foreseeable future. Note of caution: Degression …
Continue reading "Degression of Economic Value – Case Study Starbucks"
Since the late 1950s, the history of branch banking in America has been all about being in the midst of the population. No bank could survive without being accessible in a timely fashion. Convenience became one of the prime factors for locating a branch. The focus was to reduce the time it takes to get …
