Tag Archives: strategy

Banking on the Experience Economy

Banking on the Experience Economy Elevating the Value Let’s face reality; banking is a service business. Banks provide customers with financial services and charge for doing what their customers cannot do for themselves. In today’s market, banking is faced with … Continue reading

Posted in Business Conceptualization, Conversation | Tagged , , , , , , , , | Leave a comment

Attracting Customers Is Not Enough

A minor shift in customer journey maps creates major refocus of business actions. Continue reading

Posted in Business Conceptualization, Journey Maps | Tagged , , , , , , , , , | Leave a comment

thinkAbout 2016 Captured

Two days with B. Joseph Pine II and James H. Gilmore at the annual thinkAbout conference in New Orleans. Continue reading

Posted in Business Conceptualization, Graphic Recording, Sketchnotes | Tagged , , , , , , , , , | Leave a comment

Creating Experiential Places

Completed on July 3rd, 2016,  went public July 4th, 2016. Yes!

Posted in Business Conceptualization, Journey Maps | Tagged , , , , , , , , , , , | Leave a comment

Business Alignment

No matter if you’re a small business, large corporation or non-profit, there are connections in our purpose, communication and the places we connect in. I have written before on the importance of alignment and I am going to do again, … Continue reading

Posted in Business Conceptualization, Conversation, Sketchnotes | Tagged , , , , , , , , , , | Leave a comment

Misalignment Hassles of Life and Business

Have you ever experienced a car that was out of alignment. The strangest of noises occur. Excessive wear on the tires, possibly leading to unusual balding patterns. Eventually this misalignment can cause costly repairs and replacement if allowed to go unchecked. … Continue reading

Posted in Business Conceptualization, Conversation, Journey Maps | Tagged , , , , , , , , , , , , , , | Leave a comment