Had a wonderful and thought-provoking time at this year's thinkAbout in Cleveland. Sadly, it's the last event after 20 years. I am proud to say I have attended 10 of the 20 gatherings. It all ended at the place it began, Cleveland, Ohio. The event was themed around time and the #ExperienceEconomy evolution and hosted …
Learning From Alice
Understanding the flow in the Experience Economy from Joe Pine, Alice in Wonderland and my white-paper; "Creating Experiential Places: A Case For Place Personae".
thinkAbout 2015
A visual recap of thinkAbout 2015 in Atlanta on the idea of "Ing the Thing" Adding action to a thing to begin thinking about the experience. The "Regiception" - Reception and Registration Experience. (note this year's joke is in the upper left. In addition of the morning tour to Chick-fil-A's headquarters and the recipient of …
Welcome to the Experience Economy
When I hear how some people talk about customer experience (CustExp) or user experience (UX) I get a bit frustrated. Why, because most are speaking about good customer service or a good interface design and not really about an experience that provides an economic value worth paying more for the experience. No what they are …
thinkAbout 2014
Are you one that believes that by creating an experience you provide greater value to customers, members or any type of visitor? You're not alone. Each year somewhere across America a band of like-minded experiential thinkers gather with Joseph Pine and James Gilmore to put into practice the ideas and techniques shared in their book …
thinkAbout 2013
The best conference based upon the book "The Experience Economy; Work is Theatre & Every Business a Stage. Joseph Pine and James Gilmore's interactive experiential thinking conference. Who knows where we will be next year.
Oh Chit!
Okay, I need to warn you, there may be a heavy pun activity around this post. And that ain't no chit, that's a fact. Instead of me trying to find a worthy person to share my good chit with, I decided to follow tradition of ancient nobles and lords and allow all to challenge in …
Send The Freak
Okay, here’s the scoop… Every year around mid-September, Joe Pine and James Gilmore authors of “The Experience Economy: Work Is Theatre and Business a Stage” host an exciting and explosive mental think tank called thinkAbout. It becomes the gathering of some of the most creative and unconventional thinkers from around the world, all focusing in …
