"So, what do you want to be when you grow up?" We must of all heard this in our youth. But things have changed as we have gotten older. Being one thing is no longer the norm. The world around us has changed and that #change has impacted each of us. So how do you adapt to #change? …
Banking on the Experience Economy Elevating the Value Let’s face reality; banking is a service business. Banks provide customers with financial services and charge for doing what their customers cannot do for themselves. In today’s market, banking is faced with a wide and expanding range of competition that is forcing price to become the primary …
I had a wonderful opportunity to capture the ideas and conversations of a growing movement in the educational world. SEL (Social Emotional Learning) is an empathetic approach to learning and is seeing a growing following. Here's a look at the thinking of SEL.
Understanding the flow in the Experience Economy from Joe Pine, Alice in Wonderland and my white-paper; "Creating Experiential Places: A Case For Place Personae".
This may soon be the headline we read in the not too far future. When mapping out cause and effect of any new development or change, it maybe helpful to visually map out how that new development or change will affect other conditions. In the example of the title headline, imagine as more and more …
There is an old quote I heard many years ago that goes something like this; “You can’t read the label from inside the jar.” Each time I’m asked about strategic ideation or innovation labs and why I believe them to be such a powerful tools for clients, businesses and organizations I always remember the quote. …
"We have a great customer experience." Okay, I know we all have heard this response from a lot of companies expressing what makes them different than the competition. Maybe we even caught ourselves say it. The phrase 'A Great Customer Experience' has become the hot buzzword response statement of the year. Yet, each time I hear this …
Thanks to Steve Knight at COCAbiz for the invitation to capture the energy and creativity of SPARK hosted by COCAbiz at COCA of St. Louis.
