In The Clouds
Tag Archives: Visual Thinking
Banking on the Experience Economy Elevating the Value Let’s face reality; banking is a service business. Banks provide customers with financial services and charge for doing what their customers cannot do for themselves. In today’s market, banking is faced with … Continue reading
A minor shift in customer journey maps creates major refocus of business actions. Continue reading
There has been a lot of talk online and at various conferences these past years about change with management and culture. Most of these conversations have been around a single change or a single possible outcome. In my idea of … Continue reading
Two days with B. Joseph Pine II and James H. Gilmore at the annual thinkAbout conference in New Orleans. Continue reading
Understanding the flow in the Experience Economy from Joe Pine, Alice in Wonderland and my white-paper; “Creating Experiential Places: A Case For Place Personae”. Continue reading
Completed on July 3rd, 2016, went public July 4th, 2016. Yes!