Tag Archives: Visual Thinking

Banking on the Experience Economy

Banking on the Experience Economy Elevating the Value Let’s face reality; banking is a service business. Banks provide customers with financial services and charge for doing what their customers cannot do for themselves. In today’s market, banking is faced with … Continue reading

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Attracting Customers Is Not Enough

A minor shift in customer journey maps creates major refocus of business actions. Continue reading

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Change Through an Idea Prism

There has been a lot of talk online and at various conferences these past years about change with management and culture. Most of these conversations have been around a single change or a single possible outcome. In my idea of … Continue reading

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thinkAbout 2016 Captured

Two days with B. Joseph Pine II and James H. Gilmore at the annual thinkAbout conference in New Orleans. Continue reading

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Learning From Alice

Understanding the flow in the Experience Economy from Joe Pine, Alice in Wonderland and my white-paper; “Creating Experiential Places: A Case For Place Personae”. Continue reading

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Creating Experiential Places

Completed on July 3rd, 2016,  went public July 4th, 2016. Yes!

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